Rabobank Security Hassle Brings Australian Android App In Peril
In a very shocking incident, Mobile App Security has been compromised at Rabobank’s Australian Android app.
In a very shocking incident, Mobile App Security has been compromised at Rabobank’s Australian Android app. This security glitch led users to get access to their bank accounts on mobile devices.
The issue prompted an error message, suggested, “Unable to connect … please check your internet connection”. However, there was no slow-down in the internet connection, as other apps were working fine with the device.
On this Rabobank spokesperson shared the update, “There was a recent issue which was caused by an expired security certificate within the bank’s mobile banking app. It only affected Android users causing the ‘connection error’ message when customers tried to log in to their app.”
“This security certificate problem has since been fixed, with a new app update released which has resolved the issue for the majority of impacted customers.”
Was the issue fixed?
However, it was suggested that issues were fixed, but the remedy didn’t help every user.
Bank tried to troubleshoot the errors, by uninstalling, reinstalling and re-registering the app, so the problem can be resolved. In a quest to resolve the issues, customers had to chat with Rabobank’s contact center, and this increased the volume of the call to a greater number.
What was the final step?
Rabobank has finally set up to address the issue, where an official document has been sent to clientservicesAU@Rabobank.com. This will help in generating an inbound phone call to cover the problems. Further, the bank has also shared its apologies for the inconvenience caused.
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