How to Provide Full Security Coverage for Shopping Malls
Managing a huge facility like a shopping mall with its multiple entrance and exit, over 100 shops, and other activities can be a demanding task and the efficient way to ensure the safety of the people, the goods and the mall is by contacting an agency that provides full facility management services.
Shopping malls have become an integral part of our lives. Whether it be for shopping, going out for lunch, or to the movies, the mall is one such place that houses all of them in one place. Shopping malls see a high influx of people coming every day from morning to night, people of all age groups from different parts of the cities. With the large number of people coming in, keeping everything under check can be an issue, as the chances of theft and vandalizing will be high. Managing a huge facility like a shopping mall with its multiple entrance and exit, over 100 shops, and other activities can be a demanding task and the efficient way to ensure the safety of the people, the goods and the mall is by contacting an agency that provides full facility management services.
Let us take a look at what all can be implemented at the malls to ensure the safety of everyone and everything.
1. Importance of Security Guard
The most important piece of the puzzle is the security guards. They should be the number one priority for any large facilities that are wanting to add an extra layer of protection. But it’s not as easy as it seems, because we have to make sure that the security guards are competent with proper training and years of experience, so make sure to approach a service provider that has a proven track record. Now, what will happen if you choose security guards that are not competent. There are certain protocols that need to be followed when managing a facility, one of them is customer service, which means that the security guards mustn’t interfere or affect the customers experience while they are in the mall, they should only interfere if they spot suspicious activity or a chance of riot breaking out.
2. State of the art modern equipment
With the huge number of people flocking in, it’s always better to have an extra set of eyes everywhere, in all corners of the building. Make sure the mall is fitted with a 24x7 surveillance camera that offers a high-quality video feed with a wide-angle. If possible, opt a 360-degree camera that offers no blind spots. Make sure that there are no blindspots anywhere, as it can be a cause of concern later in the future. Installing motion sensors and alarms at sensitive areas will trigger warnings if someone tries to access a restricted area or after closing hours.
3. Importance of Protocols
There are multiple protocols to be followed to ensure the safety of both the general public as well the mall. Firstly, there should be a proper screening of people entering and exiting the mall. Placing metal detectors and handheld metal detectors are a must in the current times to proactively avoid any dire situation. Through checking their bags should be mandated at high-risk areas, malls can also implement the limited use of mobile devices in certain sensitive areas of the mall, prevent a huge crowd from gathering, and so on.
4. Restricted areas and Perimeter
This is one controversial area because it is hard to implement, as sometimes it can affect the experience of the customers since they will be restricted from accessing a particular area or from going and accessing a restricted area. All this should be done in a way that won’t affect their experience.
It’s really important to maintain the security and the customer experience, there should be a fine balance between both of them. Periodic training should be given to both of them, regular maintenance of the security system should be done.